Need help with StokFam?

Contact support

Email [email protected] with your account email and a description of the issue, and we'll get back to you directly.

Common questions

Does StokFam hold my group's money?

No. StokFam is a record-keeping and coordination tool — it records contributions, payouts, and balances, but it does not receive, hold, or transfer the money those records represent. Your group still handles actual payments outside the app.

How do I delete my account?

In the app: Settings → Account → Delete account. You'll need to transfer administration of any stokvel you administer first. After you confirm, active sessions are revoked and the account is scheduled for permanent deletion after 90 days. To request deletion without the app, email [email protected] from the address linked to your account.

Do you sell my data?

No. We do not sell personal information, and StokFam does not use it for third-party advertising.

Is my data secure?

We use technical and organisational safeguards including encrypted network connections, password hashing, protected token storage, access controls, and time-limited sessions. See the Privacy Policy for the full picture.